Digital marketing campaign for St. Martin’s Counselling

A digital marketing campaign for the charity St. Martin’s Counselling, spreading the message of making counselling affordable and accessible for everyone

The Challenge

St. Martin’s Counselling is a mental-health charity based in the heart of Birmingham city centre. Their service includes face-to-face, phone, and online counselling, and they offer both free and paid sessions. They were looking for a marketing consultant to take a look at their digital marketing channels, and find new solutions to reach more paying clients for their counselling service. 

The Approach

Using my expertise both as a marketing specialist and a film producer, I proposed a package of different services in order to drive a new marketing campaign:

  • A new set of Google Ads was launched, and a comprehensive SEO campaign was initiated, specifically targeting keywords relevant to the charity’s services to boost both immediate and organic visibility.
  • The charity launched new social media channels to establish a different, more approachable way of connecting with clients and gaining their trust.
  • A short film was produced, featuring the authentic voices of some of the charity’s therapists, which effectively highlighted the key, empathetic aspects of the service.
  • We revamped the website, significantly improving the user experience through the implementation of a fresh, sleek design.

The Finished Product

100% increase in web traffic

7% click-rate

The Data

The Google Ads campaign saw a significant increase in the Click-Through Rate (CTR), rising from a baseline of 2% up to an average of 7%, and this translated into a doubling of overall web traffic. Aa full third (33%) of all paid clients acquired during the measurement period were directly sourced from Google.

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